Brillant Avenir Pvt. Ltd. – a growing name in telecom and international BPO services – is looking for a dynamic and experienced Call Center Operations Manager to lead our outbound sales call center in Lahore. The ideal candidate will be responsible for building, managing, and growing a high-performing team of tele callers focused on outbound campaigns, including cold calling in industries such as telecom, insurance, and banking.

Key Responsibilities:

• Team Building: Recruit, onboard, and train a team of high-performing tele callers for outbound sales campaigns.
• Performance Management: Set clear targets, monitor KPIs, and ensure monthly sales and conversion targets are consistently met.
• Retention & Culture: Foster a positive work environment to reduce attrition and improve team morale and motivation.
• Process Improvement: Continuously assess calling scripts, sales processes, and lead quality to enhance performance and customer experience.
• Reporting & Analysis: Maintain and present weekly/monthly reports on team performance, challenges, and opportunities.
• Coordination: Liaise with senior management and other departments to align sales strategy with company goals.

Requirements:

• Minimum 5 years of experience in outbound call center or BPO operations, with at least 2 years in a leadership or managerial role.
• Proven experience in cold calling campaigns (telecom, banking, or insurance sectors preferred).
• Strong leadership and people management skills with the ability to motivate, coach, and retain teams.
• Excellent communication, problem-solving, and performance tracking skills.
• Must be target-driven, organized, and self-motivated.

What We Offer:

• Competitive salary based on experience.
• Opportunity to lead and scale a growing call center operation.
• Supportive management and a dynamic work environment.

Location: Office-based, Johar Town, Lahore

Timings: Full-time, Monday to Saturday