Customer Relationship Officer will be responsible to:

• Achieve target as set by the respective supervisor/ Management


• Introduce Bank’s products and services to target population.


• Retain existing customers and build up relationship with new customers.


• Introduce new products and services to the customers.


• Identify customers’ needs and propose new products/services to the Management.


• Ensure that each customer receives outstanding services as per the defined customer service standards criteria. Loan Activities Customer Relationship Officer will be responsible to:


• Review credit history of customers.


• Complete all respective documents of the customer as per the defined criteria.


• Conduct loan appraisals and collect information (personal, business, guaranties) of the respective prospective/existing customers by visiting their and guarantors household/business premises.


• Submit loan request for approval to the competent authority.


• Execute loan disbursement in coordination with CRE and AAO.


• Monitor loan portfolio and ensure timely repayments received from the customers.


• Plan recovery actions as per procedures defined by the Marketing and Business Development Department. Administrative Activities Customer Relationship Officer will be responsible to:


• Maintain complete documentation of each customer.


• Adhere to all internal procedures and policies. Organization and Control Customer Relationship Officer will be responsible to:


• Prepare weekly plan of his/her visits to the customers.


• Highlight all job related issues to the immediate supervisor.


• Prepare respective reports and timely submission to the supervisor. Any other job as assigned by the immediate supervisor/Senior Management