We are seeking a motivated and empathetic Customer Service Representative (CSR) to join our team. The ideal candidate will be the first point of contact for customers, providing timely and effective support to address inquiries, resolve complaints, and ensure a positive customer experience across various communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media.

• Resolve product or service problems by clarifying the customer’s issue, determining the cause, selecting the best solution, and following up to ensure resolution.

• Maintain a deep understanding of company products, services, and policies to provide accurate information.

• Document all customer interactions in the CRM system accurately and thoroughly.

• Identify and escalate priority issues to the appropriate departments when necessary.

• Follow communication procedures, guidelines, and policies.

• Contribute to team goals and support continuous improvement initiatives.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven customer support experience or experience in a client-facing role.

• Strong phone contact handling skills and active listening.

• Excellent communication and problem-solving skills.

• Ability to multitask, prioritize, and manage time effectively.

• Familiarity with CRM systems and customer service software is a plus.

Preferred Skills:

• Bilingual or multilingual abilities are a plus.

• Experience in [industry, e.g., retail, tech, finance] is an advantage.

• Proficiency in Microsoft Office and/or Google Workspace.

Work Environment & Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for career growth and professional development.