| Job Title: |
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Officer Inbound |
| Category: |
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Accounts |
| Total Positions: |
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35+ |
| Job Location: |
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Lahore |
| Gender: |
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Male |
| Age: |
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22 to 28 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh |
| Apply By: |
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Jun 19, 2025 |
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| Job Description: |
- This Job Role is to take inbound Calls and Outbound service Related Calls where required. This is a Shift Base Job, including working on holidays and Paid Extra Sitting depending on the business need.
- To answer inbound calls promptly, with integrity and professionalism, ensuring adherence to the defined process and SOPs.
- To provide excellent customer service on every call, maintaining respect and the required on-call customer handling ethics, ensuring positive customer experiences.
- To offer accurate and up-to-date information regarding the Bank’s products and services, aiding customers in making informed decisions.
- To process accurate financial transactions, ensuring the safety and security of both the customer’s and the Bank’s interests. This includes processing payments, transfers, and other banking services.
- To respond to inquiries and urgent matters, investigate complaints, and provide customers with resolutions based on the guidance from relevant departments or the Complaint Management Unit.
- To perform necessary account maintenance tasks, including activations, updates, and changes, ensuring accuracy and compliance with the Bank’s policies.
- To ensure follow-up on pending customer queries or issues, providing timely updates to customers and resolving issues efficiently.
- To consistently meet or exceed the defined performance criteria of the Contact Center, including call handling time, customer satisfaction, and adherence to quality standards.
- To actively participate in weekly or monthly meetings and training sessions conducted by the Line Manager or training team to enhance job performance and stay updated on new banking products, services, and internal processes.
- To collaborate with other departments as needed to resolve customer issues, obtain information, or clarify product-related queries.
- To provide valuable feedback on customer interactions to the management team to help improve the overall customer service process.
- To ensure full compliance with all internal policies, including those related to security, customer confidentiality, and regulatory requirements.
- To undertake any other tasks or responsibilities as assigned by the Line Manager or Department Head to support the department's goals.
- Ensure to complete all learnings and attend All Mandatory Trainings.
- Ensure Data Protection, Client data Confidential Policy and Clean desk Policy.
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| Company Information |
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Company Name: Faysal Bank Limited
Company Description:
Faysal Bank Limited was incorporated in Pakistan on October 3rd, 1994 as a Public Limited Company under the Companies Ordinance, 1984. The Bank’s shares are listed on Pakistan Stock Exchange. Faysal Bank is engaged in Commercial, Retail, Corporate and Islamic banking activities. Barkat is the dedicated Islamic Banking Division of Faysal Bank offering Shariah compliant banking products and services for all segments of the market through its 197 full-fledged Islamic banking branches.
Faysal Bank’s footprint now spreads over more than 120 cities with over 400 (including 197 Islamic) branches. With total assets in excess of PKR 444.5 billion, placing it amongst the significant players in Pakistan’s banking industry. Faysal Bank’s ambition is to provide par excellence service to its customers while meeting their financial needs.
Faysal Bank Limited has been duly licensed as a Commercial Bank by the State Bank of Pakistan (SBP). Barkat, the dedicated Islamic Banking division of Faysal Bank has also been provided the license to operate as a standalone division having separate Islamic operations from conventional. It carries on banking business activities in line with the Banking Companies Ordinance, 1962.
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