| Job Title: |
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Branch Service Officer |
| Category: |
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Operations |
| Total Positions: |
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35+ |
| Job Location: |
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Islamabad, Karachi, Lahore, Multan |
| Gender: |
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No Preference |
| Age: |
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23 to 35 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Fresh3 Years |
| Apply By: |
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Jun 30, 2025 |
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| Job Description: |
Cash Handling and Transactions:
- Conduct routine teller transactions such as cash deposits, withdrawals, account transfers and payments.
- Ensure all cash handling procedures are strictly followed and comply with bank policies.
- Balance the cash drawer at the end of the day, reconciling any discrepancies.
Customer Service:
- Provide professional, prompt, and courteous service to customers.
- Respond to customer inquiries, resolve basic issues, and escalate complex concerns to the appropriate department.
- Promote bank products and services to customers as per bank guidelines and encourage cross-selling opportunities.
Operational Compliance:
- Ensure all transactions comply with the bank’s policies and regulatory requirements.
- Maintain an updated knowledge of compliance requirements, including anti-money laundering (AML) regulations, Know Your Customer (KYC) policies, and bank security measures.
- Prepare and maintain accurate records for auditing and reporting purposes.
ATM and Cash Vault Management:
- Assist in ATM balancing, replenishment, and minor troubleshooting when required.
- Perform vault duties as assigned, including managing cash flow and ensuring the branch is adequately stocked with cash.
Account Servicing:
- Assist customers in opening and closing accounts, updating account information, and providing product information.
- Support account-related processes, such as deposits, check clearing, and fund transfers.
Risk Management and Security:
- Follow established security protocols to protect the branch and customers.
- Report any suspicious activity or potential fraud to the branch management and security team.
Sales and Promotion:
- Identify opportunities to cross-sell banking products, such as savings accounts, credit cards, loans, and other services.
- Work with the sales team to meet branch and individual sales targets.
Administrative Support:
- Assist with other administrative tasks as required, including filing, data entry, and customer correspondence.
- Collaborate with branch team members to ensure smooth branch operations and cover other roles as needed.
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| Company Information |
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Company Name: Faysal Bank Limited
Company Description:
Faysal Bank Limited was incorporated in Pakistan on October 3rd, 1994 as a Public Limited Company under the Companies Ordinance, 1984. The Bank’s shares are listed on Pakistan Stock Exchange. Faysal Bank is engaged in Commercial, Retail, Corporate and Islamic banking activities. Barkat is the dedicated Islamic Banking Division of Faysal Bank offering Shariah compliant banking products and services for all segments of the market through its 197 full-fledged Islamic banking branches.
Faysal Bank’s footprint now spreads over more than 120 cities with over 400 (including 197 Islamic) branches. With total assets in excess of PKR 444.5 billion, placing it amongst the significant players in Pakistan’s banking industry. Faysal Bank’s ambition is to provide par excellence service to its customers while meeting their financial needs.
Faysal Bank Limited has been duly licensed as a Commercial Bank by the State Bank of Pakistan (SBP). Barkat, the dedicated Islamic Banking division of Faysal Bank has also been provided the license to operate as a standalone division having separate Islamic operations from conventional. It carries on banking business activities in line with the Banking Companies Ordinance, 1962.
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