Desktop Support Engineer

• Install, upgrade, support and troubleshoot all hardware (including Laptops, Desktop PC’s, printers, scanners, projectors etc) and software problems including Windows Operating Systems, Office 2007/2010, Adobe Suite, Antivirus etc

• Install, upgrade, support and troubleshoot all Network related problems including cabling, IO Port punching, Layer-2/3 switches, Wi-Fi devices etc

• Maintain Inventory of all IT Equipments and Licenses installed

• Basic administration of Active Directory, File Server, TMG Forefront, McAfee Epolicy Orchestrator and WSUS, Ticket System

• Perform routine maintenance on Workstations, printers, scanner, network switches etc

• Customize desktop hardware & software to meet user specifications and site standards

• Coordinate with vendors for Equipment purchase and warranty claims

• Assist System Administrator in routine Server maintenance

• Take Backups of Servers, Workstations etc when needed

• Take ownership and responsibility of queries, issues and problems assigned

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Qualification & Selection Criteria

• B.E or BCS in Computer Engineer from reputable university

• MCSE & CCNA certification preferred.

• 1-2 years directly related work experience in a technical support position.

• Knowledge of multiple desktop programs, configuration and debugging techniques.

• Strong work ethics, detail oriented as well as excellent oral and written communication skills.

• Sound problem resolution, judgment and decision-making.

• Experience with TCP/IP and general networking issues.

• Experience providing superior customer service and support.

• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

• Strong interpersonal and organization skills, successful in working both independently and in a team environment.