The Quality Assurance Specialist will monitor service and sales calls to assess employee demeanor, technical accuracy, sales performance, and conformity to company policies and procedures. This individual will be responsible to develop, create and implement call center processes and procedures manual as needed.

Qualification / Experience:

• Minimum Bachelor's and 1-2 years of call center customer care experience, preferably in a technical environment.
• Strong attention to detail, exceptional listening and analytical skills.
• Excellent listening / communication skills both written and verbal required.
• Excellent organizational skills and ability to handle multiple tasks under deadlines.
• Strong knowledge of customer care processes and techniques.
• Demonstrated ability to work well in a team environment.