We are looking to employ an experienced client servicing executive (holds excellent expertise in US accent – are must) to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. Who could be utilized in some other operations as well.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.

Requirements:

• Bachelor's degree in business administration or an industry-related field.
• Effective communication skills (Excellent English-speaking skills in US accent are must).
• Proven experience working as a client servicing executive.
• Proficiency in Microsoft Excel.
• Working knowledge of Customer Relationship Management (CRM) software.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.

NOTE: Pacific Time Zone will be followed for this position.