Network / Support Engineer  
SV International Ltd   More jobs from this company

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Job Title:   Network / Support Engineer
Category:   Networking
Total Positions:   1
Job Location:   Lahore
Gender:   Male
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   5 Years
Salary Range:   PKR 70,000 to 80,000 per Month
Apply By:   Aug 29, 2021
Job Description:

Roles & Responsibilities

  • Lead country stores retail infrastructure / project executions
  • Partner and work closely with SME’s/Solution Architects/functional business users for the deliverables
  • Act as a business liaison with Business and translate the retail business requirements into IT requirements
  • Collaborate with multi-functional teams and projects to ensure timely deployments
  • IMAC Support – Retail IT equipment Install/Move/Add/Change
  • Track and resolve customer incidents and requests through the ServiceNow ticketing tool
  • Shipping, receiving and disposal of Retail IT equipment’s i.e. POS, Scanner & printers.
  • Smart Hands support to assist other support groups such as networking, server and telecommunication teams
  • Engage and work with third-party vendors as required for the projects
  • Partner and work closely with local business team
  • Self-starter and independent worker
  • At least 2 years of experience in Retail Domain
  • Min of 3 years’ experience in IT project delivery and minimum 5 years of work experience

Technical Skills

  • Windows hardware and software troubleshooting skills and experience
  • Ability to do in-depth research and troubleshooting for complex technical issues
  • Ability to complete all work tasks with minimal supervision
  • Excellent time management skills to prioritize workload
  • Experience supporting Windows based Retail OS & applications, Cashdrawer, Video camera equipment, printers and the following PC hardware manufactures: HP.
  • Basic understanding and troubleshooting of Camera, LAN and WAN infrastructure, including on- site servers, WAPs, switches, routers.
  • High level of flexibility and the ability to positively respond to changes in work requirements
  • Ability to operate and communicate effectively while under pressure is essential
  • Ability and willingness to learn new technologies
  • Willingness and skills necessary to determine the solution & root cause of issue
  • Remote troubleshooting experience

Company Information
Company Name:  SV International Ltd
Company Description:
SV International Ltd

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