Hiring for an American travel tech company that builds insurance solutions for travelers and travel providers. Founded and headquartered in San Jose, California, they also operates in Lahore, Pakistan.

• This has been the case since 1985 when it began working directly with underwriters to design products dictated by the specific needs of worldwide travelers.

Responsibilities

• The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
• Excellent English reading, writing, and speaking skills.
• Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Insurance services, or Human Services programs. (R)

• Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program. (R)

• Bi-lingual skills. (D)
• MBA (D)

• Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word, and Excel. (R)

• Ability to use a keyboard with moderate speed and a high level of accuracy. (R)

• Excellent communication skills including the ability to express oneself clearly and concisely. Plan members and providers over the telephone, in person or in writing. (R)

• Ability to think and work effectively under pressure and accurately prioritize and complete tasks within established timeframes. (R)
• Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position. (R)
• Ability to maintain confidentiality. (R)
• Ability to comply with all policies and procedures. (R)
• Ability to perform the job safely with respect to others, to property, and to individual safety. (R)