• Provide support on a shift basis (8 or 12 hours shift as per roaster, including weekends)
• To be available on-site for support (no off-site option available)
• Understand the severity and criticality of the reported issue, for timely resolution
• Make a decision for routing the issue properly to the concerned team member for resolution
• Communicate status of progress or issue to client and internal teams
• Provide detailed RCA (Root Cause Analysis) to the client and internal teams (after issue resolution)
• Bide to agreed SLAs with client
• Researching different solutions to provide the best fit for the client.
• Able to perform basic unit testing
• Applies all relevant standards and procedures to own work.
• Accurately records own time and accurately reports progress on own work
• Complies with all confidentiality and non-disclosure policies and/or agreement & ensure the security of information at all times

Skills:        

• Basic knowledge of Telecom industry, Financial Services and Operations in telecom
•  Strong troubleshooting and algorithmic skills
•  Ability to understand the end to end picture of the Implementation
• Understanding of the low-level OS, network and system operations
• Good programming skills in Java/XML/Shell Scripting       Foundational knowledge of SQL (Oracle / MySQL)
• Good understanding of Object-Oriented Programming, Web Services
• Strong communication skills
• Good to have (not mandatory) knowledge of Integrations via Middleware products, Mobile Applications, Web Applications, Protocols, SOAPUI, JMeter, Postman